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WRITING COURSES
* Learn the techniques that professional technical
writers use
Objectives:
- Write technical descriptions clearly and
logically
- Write instructions and procedures that are
easy to follow
- Prepare reports that are clear and to-the-point
- Write paragraphs and document sections
- Write clear sentences and avoid common mistakes
in grammar and vocabulary
- Organise information to make it easy to read
and remember
- Use charts, graphs and other visuals correctly
- Check and edit what you write
- Use formatting and page design principles
to make your documents easy to read and look
professional
In-course activities:
- Develop and use templates that they take
back to work
- Practice writing sentences and paragraphs
- Practice using a five-step writing method
that they can apply when they return to work
* Learn how to write clear, correct technical
reports, the easy way
Objectives:
- Evaluate sample technical reports
- Organise information into report sections
- Choose from alternative information models
- Prepare and use a style sheet
- Describe, compare, contrast, evaluate, list,
forecast, and express technical situations
and problems clearly
- Use a method that gives you consistent results
- clear, concise, correct - each time you
write
- Write clear, direct sentences and avoid grammatical
errors
- Use standard formatting and page designs
- Check and edit what you write
In-course activities:
- Practice writing and editing sample documents
- Practice writing paragraphs and sentences
- Complete interactive writing tasks, testing
clarity and effectiveness
* Learn to write IT documents professionally,
the easy way
Objectives:
- Explain the role of technical writing in
IT work
- Evaluate sample technical documents
- Report system problems and incidents accurately
- Report changes and modifications clearly
- Report work done for projects and routine
tasks
- Write instructions and procedures that are
easy to understand
- Write clear, accurate requests for information
and services
- Use vocabulary correctly, and be understood
by non-technical people
- Prepare style sheets and templates
In-course activities:
- Practice writing and editing sample documents
- Practice writing paragraphs and sentences
- Prepare style sheets that they can take back
to work after the course
* Learn the techniques used by professional
technical writers in the IT world
Objectives:
- Write software/hardware/system evaluation
reports
- Write test reports, usability reports, and
quality assurance reports
- Write clear and convincing proposals for
upgrades and changes
- Prepare system requirements specifications
- Plan and successfully implement documentation
projects
- Create user guides and user Help
- Write administrators' guides (for Web sites
and systems)
- Assist others in preparing templates and
style sheets
- Contribute to a development or project team
as a technical writer
In-course activities:
- Practice writing and editing sample documents
- Practice comparing examples of satisfactory
and unsatisfactory technical writing
- Develop templates and practice using them
- Improve their use of language
- Assess their strengths and weaknesses, and
develop plans for improving
* Learn how to write reports the easy way
Objectives:
- Plan and write a report about a technical
or business subject
- Evaluate sample reports
- Use a standard report structure
- Organise information into sections and paragraphs
- Write clear paragraphs and sentences, using
a suitable writing style
- Use page design and formatting to make your
reports professional and easy to read
- Prepare style sheets and templates
- Avoid common report-writing problems and
mistakes
- Check and edit samples and original documents
In-course activities:
- Practice writing sample reports
- Complete interactive writing tasks, testing
clarity and effectiveness
- Review, compare and evaluate examples of
reports, paragraphs and sentences
* Learn to write reports that are direct and
to the point
Objectives:
- Use standard conventions for report structure,
information design and formatting
- Separate information into report sections
- Prepare a style sheet
- Use suitable titles, sub-titles and section
headings
- Design and format pages appropriately
- Use a method that gives you results - confident,
clear, concise, correct, consistent - each
time you write
- Write sentences that are direct and to-the-point,
using the right grammar and vocabulary, and
a suitable writing style
- Use charts, tables, graphs and other visuals
to communicate information
- Edit and correct your work
In-course activities:
- Practice writing and editing sample documents
- Practice writing paragraphs and sentences
- Complete interactive writing tasks, testing
clarity and effectiveness
* Learn how to write confidently, clearly,
quickly, and correctly
Objectives:
- Write letters, e-mail, memos, notices, faxes
and reports
- Include the right information and organise
it logically
- Use up-to-date formats and designs for your
documents
- Write sentences that speak directly to the
reader
- Prepare a style sheet
- Use a suitable business-writing style
- Write confidently and quickly, following
a method
- Use charts, tables, graphs and other visuals
to communicate information
- Be able to edit and correct your writing
to improve your final drafts
In-course activities:
- Practice writing and editing sample documents
- Practice writing paragraphs and sentences
- Work with templates and style sheets
* Learn how to plan, design, write, edit and
present manuals
Objectives:
- Clarify policies and procedures for administration,
HR, training, quality management, operations,
finance and other uses
- Map out different manual sections using storyboards
- Setting the scope of work - document shells,
formats, section contents, and references
- Use a style sheet and manual format for consistency
and organisation
- Design sections, including front matter,
policy statements, procedures, flowcharts,
annexures, references, definitions and policy
review forms
- Write policies and procedures clearly, using
suitable words and writing style
- Plan a manual-writing project, including
participants, timelines, resources needed,
information sources, and potential difficulties
- Work with a committee or team to preview,
draft, check, edit and finalise a policy and
procedures manual
In-course activities:
- Prepare templates and contents that they
can use in current manual-writing projects
at work
- Practice writing policies and procedures
- Practice using flowcharts, play scripts and
other process-mapping tools
* Learn how to write proposals that convince
your readers
Objectives:
- Prepare effective proposals for different
kinds of projects, explaining your recommendations
clearly and convincingly
- Set the scope of work clearly and fully,
to avoid missing out important information
- Define your readers, their objectives and
interests
- Clarify your readers' objections and questions,
and use them when planning your proposal
- Include standard proposal sections, such
as background, business case/needs, scope,
team, resources required, benefits, references
and others
- Use sentences and vocabulary clearly, in
a suitable style
- Plan proposals, identifying time requirements
and resources needed, deadlines and potential
difficulties
- Use a style sheet and modern format for consistency
and presentation
In-course activities:
- Prepare sample proposals and proposal sections
- Practice writing paragraphs and sentences,
and testing clarity
- Review and critique each other's draft proposals
* Learn how to write business plans using modern
structures and styles
Objectives:
- Prepare a comprehensive business plan using
modern structure and style
- Include the four essential business plan
components
- Map out and test plan sections using storyboards
- Include relevant information, such as background
and needs, financials, market analysis, industry
structure, personnel and technical components
- Write business plan sections professionally,
using a suitable writing style
- Communicate financial projections and calculations
clearly using tables and charts
- Master the challenges of planning, meeting
deadlines, and completing business plans on
time
- Use a style sheet and format for consistency
and presentation
- Check, edit and finalise drafts
In-course activities:
- Complete their own business plan drafts
- Practice writing and editing business plan
sections
- Review and critique each other's plans
* Learn how to plan, design , write, and package
training manuals that are easy to understand
and use
Objectives:
- Define "user-friendly", and apply
it to training courses and manuals
- Plan a training manual, taking into account
important elements such as learners, lessons,
assessments, samples, exercises and time
- Define and clarify learning and knowledge
objects for your manual
- Conduct a reader/learner profile to help
guide the contents of your manual
- Use storyboards to map out different chapters
and sections
- Use a style sheet and format for consistency
and presentation
- Plan and prepare visuals, diagrams and charts
- Design assessments and practice tasks
- Test your manual for usability, simplicity
and user-friendliness
In-course activities:
- Prepare an outline for a training manual
- Identify learning objects, objectives, tasks
and assessments for their sample manuals
- Compare and evaluate each other's outlines
and drafts
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