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COMMUNICATION SKILLS COURSES
* Learn to communicate, present, and negotiate
for successful results
Objectives:
- Plan and deliver two presentations
- Use slides to communicate key points
- Structure your messages to make them easy
to remember
- Negotiate effectively for a "win-win" outcome
- Plan for negotiations using a set process
- Explain the fundamentals of communication
-- how it works and why it sometimes fails
- Communicate clearly with members of your
workgroup or team
- Identify and overcome common challenges to
communicating at work
- Evaluate your own strengths and weaknesses
and make plans for overcoming them
In-course activities:
- Deliver two presentations (videotaped)
- Take part in practice negotiations
- Participate in interactive communication
tasks
- Watch video scenarios
- Discuss case studies
* Learn how to understand other people and
communicate successfully with them
Objectives:
- Explain communication -- how the process
works, and where it can break down
- Listen actively, and use listening to understand
others and help them understand you
- Describe common communication problems, their
causes, and how to solve them
- Analyse yourself and other people -- behaviour,
personality and motivation
- Compare different communication styles and
choose those which are more successful in
different situations
- Communicate informational and interpersonal
messages, using feedback and suitable language
- Use body language and gestures to be understood
- Advise others on how to communicate and work
with others more effectively
- Use negotiation skills to reach agreement
and solve problems
In-course activities:
- Practice communicating in groups and pairs
- Analyse situations in videos and case studies
- Evaluate themselves, their behaviour, motivation
and personal characteristics
- Participate in group problem-solving activities
- Practice negotiating and resolving conflict
* Learn to communicate and make your team more
effective
Objectives:
- Use communication to help increase teamwork
and lead teams
- Formulate and state team objectives clearly,
so that other team members understand them
- Conduct team briefings so that all members
know their tasks, deadlines, processes and
other important points
- Build team spirit by encouraging and assisting
others to overcome challenges and carry out
team tasks successfully
- Help others by understanding their behaviour,
their motivation, and strengths and weaknesses
- Change your behaviour to suit the team, the
task, and your own part in the task
- Listen actively to improve communication,
and avoid assuming
- Lead your team when necessary, using a suitable
leadership style
- Evaluate your own strengths and weaknesses
as a team member, and improve your contribution
In-course activities:
- Practice communicating in groups and pairs
- Analyse situations in videos and case studies
- Evaluate themselves, their behaviour, motivation
and personal characteristics
- Participate in team tasks
- Prepare action plans for improving their
contributions to their work teams
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